What is the return policy?

All sales are final.  See the policies page for more information!

The unit is warrantied for parts and labor for one year.  After one year, we are happy to service the unit for the cost of parts and shipping!  Contact inquiry@cannatrols.com for repairs or troubleshooting!

Units must be purchased from an authorized Cannatrol retailer or direct from the manufacturer.

Is there a warranty?

Yes!

The unit is warrantied for parts and labor for one year.  After one year, we are happy to service the unit for the cost of parts and shipping!  Contact inquiry@cannatrols.com for repairs or troubleshooting!

Units must be purchased from an authorized Cannatrol retailer or direct from the manufacturer.

How do I clean my Cool Cure?

Do not clean with bleach or harsh chemicals!!  If needed, wipe down the inside with warm water and use the can of compressed air that came in the stash box to clean out the drain hole.

Do I need to hang my plants before loading them into the box?

While you do not have to, the drying process will be faster if you do in addition to trimming the buds off the branches.  If the branches are left on, the drip pan will need to be emptied more as there will be more free and available moisture for the unit to remove.

Can my harvest be stored in the Cool Cure and should I set it to standby or cure mode?

Yes!  You can store your harvest in jars or any vessel that is open to the environment inside the Cool Cure.  The unit can be left in standby mode for storage use. We set it to 68/54 and store in vapor permeable paper bags or open containers- make sure to keep the sponge damp and you’ll have fantastic flower for months to come.

What is the actual size of the unit?

Height 28.25″ x  Width 17.75″ x  Depth 20.5″

How many shelves does the Cool Cure come with?

The Cool Cure ships with 6 shelves, additional shelves may be ordered on our website.

Is this the largest system available for purchase?

We have a complete range of commercial systems designed for larger scale production.  Our Cool Cure unit is only available in the current size and accommodates up to 2.25 pounds of wet flower per run.

There are discounts available for purchasing multiple units.

What settings should be used?

The user manual explains the default settings which are a 4 day dry and a 4 day cure.  We always recommend starting with factory defaults and then customizing settings once you are familiar with operating the unit.  The system is fully programmable.

Do you ship internationally?

We do!  All import duties and fees should calculate in the cart after you enter the shipping address.  If you do not see these calculated please contact the customer service team at 802-738-0709 or by email at inquiry@cannatrols.com.

Those items for shipment to countries outside of the U.S. may be subject to taxes, customs duties and fees levied by the destination country (“Import Fees”). The recipient of the shipment is the importer of record in the destination country and is responsible for all Import Fees.  When ordering from www.cannatrols.com, you’re responsible for assuring the product can be lawfully imported to the destination.  We are not liable for orders which are returned to us due to customs regulations and there are no refunds.

All international sales are final.

Recipients of international shipments may be subject to import taxes, fees, and customs duties (hereafter, Import Fees), levied by the customs office of your shipping destination. Import Fees vary according to the customs regulations of the destination country. Components that play a role in Import Fee calculations are (among others):

• Product category and price
• Shipping costs and package weight
• Customs clearance channel
• Import taxes based on custom duty amounts
• Customs policies vary widely, and some countries don’t charge Import Fees for shipments that fall below a minimum value. Contact the customs office of the destination country for more information.

Import Regulations
The recipient is the importer of record and must comply with all applicable laws and regulations of the destination country. Customs delays can affect original delivery estimates.
Note: Customs offices in some countries or regions require the importer of record to provide a form of identification before releasing a shipment, such as a Passport, Tax ID, etc.

Limitations
For products shipped internationally, please note that some manufacturer warranty service options may not be available; product manuals, instructions and safety warnings may not be in destination country languages; the products (and accompanying materials) may not be designed in accordance with destination country standards, specifications, and labeling requirements; and the products may not conform to destination country voltage and other electrical standards (requiring use of an adapter or converter if appropriate). You are responsible for assuring that the product can be lawfully imported to the destination country. When ordering from www.cannatrols.com, the recipient is the importer of record and must comply with all laws and regulations of the destination country.

How much power does the Cannatrol Cool Cure draw?

70 Watts.  The Cool Cure will work on all voltages and the electrical plug is designed for a US outlet for US orders.  The unit does not require any special connections and can be plugged into any 3 prong outlet.
For International orders, we can change the plug to fit international outlets. All temperatures (Dry Bulb & Dew Point) are measured in degrees Fahrenheit or Celsius whichever you prefer.

All international sales are final.

Can I dry/cure hash, bubble hash or gummies?

Vaportrol Technology is all about water removal by managing the vapor pressure inside the box.  We’ve heard many of our customers are using the Cool Cure for hash and gummies and getting great results.

What payment options are accepted?

We are no longer accepting PayPal or Venmo.  We can accept credit cards when ordering online or over the phone.  You are also welcome to send a check or money order to our facility.

Please visit the policies page for more information.

How do you size a custom system?

We’ll start by asking you a few questions about your typical harvest cycle and expected wet weights.  Once we have that information, we can start the design process.

A Custom System can be designed for almost any space as long as it is vapor tight. We will work with your architects and engineers to develop the right custom solution for you.

Do you do Retrofits?

Absolutely!  We will work with you to design a system that will meet the your specific needs.  The key to all retrofit systems is that the space is vapor tight.  If your current space is not vapor tight, we can work with you to recommend appropriate materials to upgrade your current space.

What does the Cannatrol control system do?

This patented control system is designed to operate the Cannatrol Drying and Curing System and controls temperature and vapor pressure/dew point, thereby controlling relative humidity. Each function on the control can be preset to achieve a desired level of temperature and moisture in the drying and curing environment.

The entire system should be installed by a qualified mechanical contractor and licensed electrician. We will provide mechanical and piping diagrams for every job.